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Effective communication is key in leadership and the workplace. Understanding how to deliver clear and respectful commands can enhance teamwork and productivity.
Before you start
- Use clear and concise language.
- Be respectful and considerate.
- Encourage feedback and questions.
- Maintain a positive tone.
- Be specific about expectations.
Sort into Do or Don’t
Be direct about what you need.
Ignore the feelings of others when giving commands.
Follow up on your requests to ensure understanding.
Ask for input or suggestions when appropriate.
Assume everyone understands your message without clarification.
Be mindful of your tone and body language.
Use 'please' and 'thank you' in your messages.
Use vague language that can be interpreted in multiple ways.
Use sarcasm or humor that may not translate well.
Shout or use all caps in your messages.
Reflect
Reflect on a time when you received unclear instructions. How could the message have been improved?